Operations

Our goal is to supply you with the best fax broadcast service available.  After filling out our service agreement, you may transmit your fax broadcast job to us by emailing your fax along with a list of fax numbers.  Please include any special list instructions or scheduling requirements. Your fax lists are never used in any way other than to fax blast your documents to your recipients. Formats for fax lists include MS Excel, CSV file, text file, or comma delimited file.

Once your job is received, we convert your document to a fax image, format/scrub your list (to take out duplicate numbers, etc.), and fax you a copy for your approval.  This allows you to see how your fax will appear to your recipients.  Once you've checked your document and it looks good to go, please fax back the fax approval sheet to us, or e-mail or phone in your approval.   We then send your job which will go out at the rate of 3500 faxes per hour with busy/bads being re-tried up to three times at various intervals depending on the amount of traffic on our fax broadcast network.

After your fax transmission is complete, you will receive a fax broadcast report.  These reports are customizable to your needs and may contain any information supplied in the original list emailed to us.  This report will detail all of your successfully transmitted faxes, and those that were not delivered successfully, and can include contact names, fax numbers, or other pertinent information on your fax list.   The report will also give a brief reason for the unsuccessful transmission, such as busy number, no fax tone, out of paper, etc.